Disney fundraising is off and running!! However, we had several Kroger questions come up over and over again after the Disney meetings. Since this is such a huge fundraiser, we thought we would address them. If you read the fundraising materials in your packet, you will see these answered there in the text at some point.
Q: I already have a Plus card, so I’m good to go, right?
A: No. You need to (1) register that Plus card on the www.krogercommunityrewards.com website per the instructions given and then (2) also email your info to Debbie Murphy (the brave, new DMB Chairperson for Kroger Fundraising) at dmurphinohio@gmail.com.
Q: I already signed up my Plus card with Kroger for 2012 Band Camp Fundraising for this coming summer. So I’m good to go for Disney too, right?
A: Partially. Yearly, Kroger requires everyone to re-select their nonprofit organization. This date is different for every person and is based on when you originally signed up for the Community Rewards Program. You can tell if your Plus card number is signup up correctly by looking at the bottom of your cash register receipt. You should see the phrase “You requested Kroger to donate to Dublin Music Booster”. If it is not there, you need to go back in and re-select the DMB as your nonprofit group. But remember that there are 2 steps to signing up: registering on Kroger’s website and emailing your info to Debbie Murphy.
Q: I’ve already re-selected DMB as my nonprofit organization, so I’m good to go for Disney, right?
A: No. You still need to send your name, your child’s name, your child’s school, and your Plus card number to Debbie Murphy at dmurphinohio@gmail.com. If you don’t get a confirmation email from her in 2 weeks, email her again. With hundreds of emails coming in, it is possible she might miss one or two. But again, if you see that message at the end of your cash register receipt, that is the most important part way to know if you are signed up or not.
Q: I used to be signed up on Kroger’s site but no one told me to re-select them and I don’t see that message at the bottom of my receipt. Can I get back the money I lost?
A: No. Each time the DMB sends out an email about Kroger fundraising, we always mention in bold lettering that this is a vital step in the process. Kroger does not alert the DMB when someone “falls off the grid”. And with hundreds of names on the Kroger report, it is not feasible for the DMB Coordinator to alert folks if we see that you are now missing from a report that only comes to DMB quarterly. You encourage you to go back into the Kroger website and re-select the DMB as your nonprofit immediately. If you sign up now, you will be signed up for the 2 quarters that we will have for the Disney fundraiser.
Q: My child’s Bob Roger’s Travel Disney account hasn’t been updated in a few months. Where’s my money? 
A; Kroger only pays out their rewards quarterly. You will not see any Kroger money updated into your child’s account for the first time until the middle of September. The second quarter’s update will be in your child’s account around the middle of December. Bob Roger’s Travel will reimburse you for overages paid into your account. This will be sometime after the trip is over.
Q: I didn’t get a confirmation email. Should I?
A: Yes, you should. If you don’t receive a confirmation email please be sure to check your SPAM box and make sure it didn’t get re-directed there.
Jim
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